CUSTOMER SERVICE:
from Monday to Friday 9 am-1 pm / 2.30-6.30 pm
Whatsapp+39 0763 63 01 32

Payment – Privacy

Payment methods

On Termoidraulica RV you can buy easily and safely by choosing the payment method you prefer. Your data and the transactions carried out travel on encrypted and guaranteed circuits.

Here are the accepted means of payment:

– Credit Cards (all cards on the Visa, Visa Electron, Mastercard and American Express circuits)

– Paypal

– Bank Transfer

– Postal transfer

– Cash on delivery (additional cost 2% of order total or € 5,00 minimum cost)

 

Not a PayPal customer?

Don’t worry, you can make the payment using the appropriate form. Once the payment page on PayPal has been opened, you can scroll down to the area dedicated to customers who are not registered with the PayPal circuit. In this section you can make the payment and freely choose whether to register with PayPal or not.

All payments are made on encrypted and guaranteed circuits!

 

Attention

As of 05/03/2020 PayPal has changed the conditions of sale and modified the return policy.

In particular, PayPal, in the event of a return, no longer refunds the percentage withheld during the purchase by the customer. Therefore, in the event of a refund via PayPal we will make the actual refund of the amount received net of the fees retained by PayPal which, according to their policy, will not be refunded.

The new PayPal policy can be consulted on the official page.

The commissions withheld by PayPal during the purchase can be consulted on the dedicated page.

 

Scalapay is an innovative payment method to buy immediately what you want and pay in three comfortable installments of the same amount, without interest. No need to fill out complex forms. Just create an account quickly and provide your credit/debit card details. You can use Scalapay for purchases up to €600. The service is available for purchases with Italian credit/debit cards.

 

Privacy

Termoidraulica RV di Pasquale Santino informs that all the data provided will be processed in compliance with the provisions of EU Regulation 979/2016 (GDPR).
The data provided may be used for commercial purposes for sending newsletters and information material. The customer has the right to view and delete their data and to withdraw from the newsletter service at any time.

Categories of data processed by the data controller

Termoidraulica RV di Pasquale Santino uses any data to provide its services. This data can be implicitly collected by the tools used to use the services or can be explicitly provided by the customer.

The main data collected are:

  • technical navigation data, such as IP address, identification codes of the devices used for navigation, browser characteristics and access times.
  • navigation data aimed at profanation provided indirectly through the use of the service and obtained and analyzed with the user’s consent.
  • identification data provided by the user for the use of the services offered (name, surname, email, telephone number, etc.)

Data controller

The data controller of the data provided, pursuant to EU regulation 679/2016 (GDPR), is Termoidraulica RV di Pasquale Santino – Registered office: Via delle Robinie 41 – 05018 – Orvieto (TR), operational headquarters in Via Monte Luco 13

Duration of processing and retention of personal data

Termoidraulica RV by Pasquale Santino, on the basis of the ART. 5.1 e) of the GDPR will process the data for the entire duration of the services requested and will keep them for a further 12 months for the purpose of completing the administrative activities, as well as for the time necessary to fulfill legal obligations.

Dissemination and subjects accessing the data

Termoidraulica RV di Pasquale Santino undertakes not to disclose the data provided but they may be communicated to third parties, where necessary for the provision of the service (couriers, IT companies, etc.)

Access to the data is allowed to categories of persons in charge of Termoidraulica RV di Pasquale Santino (administrative, marketing, commercial personnel and system administrators).

The list of managers can be requested from the Data Controller.

It remains possible to communicate the data to third parties only after the user’s optional consent.

Purpose of the treatment

The data and cookies are used by Termoidraulica RV di Pasquale Santino exclusively to provide the customer with the services requested and for the purposes for which he has expressly given his consent.

Only after consent can the data be used for purposes of market research, marketing activities and commercial communications.

The information may be sent by email, sms and social media.

Rights of the interested party

Termoidraulica RV di Pasquale Santino guarantees at any time the exercise of rights based on ART. 12 of the GDPR.

In particular, the user has the right to:

Right of access (art.15)

  • The right of access provides in any case the right to receive a copy of the processed data.
  • The information that the controller must provide does not include the processing methods, while the expected retention period must be indicated or, if this is not possible, the criteria used to define this period.

The registered user can view all his data stored on this e-commerce.

By logging in, the customer has the right to export their personal data stored on this website in both pdf and csv format.

The extraction of data in csv format also guarantees the right of portability provided for by the GDPR legislation in art. 20.

Unregistered users who have made a purchase but who do not have access credentials to the personal area can, however, request information on the data processed on this site by sending an email to [email protected]

Termoidraulica RV di Pasquale Santino undertakes to respond to requests sent in a short time.

Right of rectification (art.16)

Users have the right to obtain from the data controller the rectification of inaccurate personal data concerning them without unjustified delay. Taking into account the purposes of the processing, the interested party has the right to obtain the integration of incomplete personal data, also by providing a supplementary declaration.

The registered user can view all the data stored on this site by accessing his account after logging in. In this way, the user can modify and integrate his data.

Right of cancellation (art. 17)

The so-called “right to be forgotten” is a right to have your personal data deleted in a reinforced form. In fact, the obligation is envisaged for the data controllers (if they have made the data subject’s personal data public) to inform other data controllers who process the deleted data of the cancellation request.

All users can request at any time, by sending an email to [email protected], the cancellation of their data stored on this site.

Termoidraulica RV di Pasquale Santino undertakes to delete the data in a short time. Before cancellation, the user will be asked for confirmation via email. Once cancelled, R.V. di Valterio Roberto will no longer be able to transmit any communication and the data will be irretrievably deleted from the store database.

Privacy Officer

Termoidraulica RV di Pasquale Santino has identified and appointed, on the basis of Article 37 of the GDPR, a Data Protection Officer.

To exercise the guaranteed rights, you can contact the following addresses:

  • Postal service: Termoidraulica RV di Pasquale Santino, Via Monte Luco 13, 05018, Orvieto (TR)
  • Email: [email protected]

Cookie

Termoidraulica RV di Pasquale Santino uses cookies to improve the browsing experience of its store for the user. Cookies are also used to collect information for advertising and content personalization purposes by analyzing users’ browsing habits.

No personal or privacy-protected information is stored in the cookies.

To browse our store, the use of cookies is necessary, as it allows you to log in to the site and add products to your cart and complete your purchase.

What are cookies

Cookies are text files that are stored in the browser on the PC or mobile device. Cookies allow websites to store some information relating to the site you are viewing. This allows us to recognize a user and behave appropriately based on interests, products added to the cart or wish list.

Cookie consent

On the first visit to our store, consent to the use of cookies is expressly requested. In case of lack of consent, cookies will not be installed and you will not be able to use the services offered in the store.

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