FAQ – Filters, Softeners, UV, Reverse Osmosis, CO2 Cylinders
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Water Filters
How do I install the filters kit?
The installation kit comes with all the necessary fittings for quick assembly. Each kit comes with instructions to all the steps for a correct installation.
Where should the check valve be installed?
The check valve prevents water from returning along the line. It is therefore advisable to install it before the filter along the tube from which the mini-valve connects to the filter head.
How much water should I run after the filter is installed?
After installing the filter and checking that there are no leaks you can open the tap and run about 2 to 3 liters of water to remove excess activated carbon.
How often should the filter be replaced?
The replacement frequency depends on the type of filter you use, as each has its own lifespan. However, we recommend replacing it at least once a year for optimal performance.
How to tell when it’s time to change the filter?
There are two ways to know. The first is by installing a monitor that provides visual and audible alerts when it’s time for a replacement. The second is by observing the water flow from the tap, a noticeable decrease in flow indicates the filter is saturated and needs to be replaced.
How can I dispense filtered water?
The installation kit is designed to connect either to a dedicated single-way tap or a three-way mixer tap, ensuring clear separation between filtered and unfiltered water.
Is there a system that can be installed under the sink without needing a dedicated tap or replacing the existing one?
Yes! Profine UNO is an under-sink system that connects directly to the cold water line, allowing you to dispense filtered water straight from your existing tap. The system includes a filter equivalent to the Profine Silver 0.5-micron model.
What is the difference between a carbon filter and a AG Ion carbon filter?
An activated carbon filter installed under the sink is designed to improve the quality of already drinkable water. It removes suspended particles, chlorine, unpleasant odors and tastes, rust, and other sediments, providing clean, great-tasting microfiltered water. A AG Ion carbon filter offers the same benefits but also contains silver ions, which help prevent bacterial growth within the filter.
Can an activated carbon filter remove limescale?
No, activated carbon filters do not remove limescale. However, there are under-sink filters designed to reduce scale buildup, which can be combined with an activated carbon filter for more comprehensive water treatment.
Arsenic in the water, what can I do to reduce It?
To lower arsenic levels in your water, you need to install a specialized resin-based filter designed to reduce its concentration at the point of use. When combined with an activated carbon filter, it further enhances the overall quality of your drinking water.
The Water Contains Too Much Nitrate: How Can I Reduce It?
To lower nitrate levels, you can install a specialized resin-based filter designed specifically for nitrate removal. Pairing this filter with an activated carbon filter can further enhance the quality of your drinking water.
Are the Heads Compatible with Any Filter?
No, some heads are only compatible with filters from the same manufacturer. It’s important to check compatibility before making a purchase.
Can the Profine S Heads Be Used with All Filters in the Catalogue?
No, the S heads are only compatible with Profine Silver, Gold, Blue, and Red filters. All other Profine filters in the catalogue require R heads, which should be selected based on the filter’s flow rate.
Does a 0.1 Micron Activated Carbon Filter Filter More Than a 0.5 Micron?
Yes, a 0.1 micron activated carbon filter provides a higher level of filtration compared to a 0.5 micron filter. The micron rating refers to the size of the filter’s pores, smaller pores mean a greater filtration capacity.
What Are Graphene Filters?
Graphene filters are advanced filtration systems that can be installed under-sink. Unlike activated carbon, which primarily breaks down sediment and chlorine, graphene filters offer a broader spectrum of filtration. Graphene is composed of extremely thin layers of carbon atoms that effectively trap pollutants in the water, delivering purified water while maintaining its original organoleptic characteristics. Edenya Hi-Tech Graphene is a household filter made from graphene.
Water Softeners
What is the Difference Between a Cabinet and Dual Tank Softener?
A Cabinet softener is a single-body system that includes both the resin cylinder and the brine tank in one unit. In contrast, a Dual Tank softener consists of a separate cylinder for the resins and an external brine tank, which is connected to the softener head.
I have very hard water. Is a softener the right solution?
Yes, a softener is the best solution for reducing limestone buildup. Installed upstream of a system, it helps retain excess limestone, protecting pipes and household appliances from damage.
How Do You Choose a Water Softener?
The selection of a water softener depends on two key factors: the water’s hardness, measured in French degrees (°f), and the average daily water consumption. By performing a simple calculation, you can determine the appropriate size of the softener, which is expressed in liters of resin.
What Is a Chlorine Producer Used For? In Tenerife It Is Not Used.
A chlorine producer is a device that automatically sanitizes the softener resins during each regeneration cycle. It uses a titanium electrode to separate sodium chloride into Na+ and Cl-. Its installation is recommended for proper softener maintenance and to extend the lifespan of the resins.
How often do you have to change the resins?
If properly maintained, the resins in a softener can last up to 12-15 years while retaining their ability to remove limestone.
Can I use the water softener with well water?
Yes, you can. The key is to ensure the water is properly treated before it reaches the softener. There should be no bacterial contamination or excess chlorine to prevent damage to the resins.
Can I install the softener outside?
No, the water softener should be installed in a technical room, away from heat sources, and protected from the elements and animals.
Can I continue to use water if I have a problem with the softener?
Yes, you can continue using mains water without the softener, thanks to a bypass valve that must be installed during setup.
I want to buy a water softener. Can you set it up before shipping?
Sure! We can program the water softener before shipping. We will need some information, such as the input water hardness and your average daily water consumption. Thanks to the backup battery, the programming will remain saved for a few days.
I have a water softener and notice ‘soapy’ water. What is it?
The ‘soapy’ texture of water indicates a complete absence of limestone (0°F). Water with these characteristics can cause corrosion problems in the pipes. You should calibrate the hardness at the outlet to around 7-10°F.
How do I know if the softener is working properly?
Water analyzers, supplied with the water softener, can be used to monitor the water hardness and detect any potential malfunctions of the system.
Drop-In Filters
What is the difference between a GAC carbon filter and a carbon block filter?
GAC (Granular Activated Carbon) filters contain loose granular activated carbon, while a carbon block filters are made from a solid block of compressed carbon. Carbon block filters also offer varying degrees of filtration.
What is a wire wrapped filter for?
Wire wrapped filters are designed to retain sediment present in the water. They are often used as a preliminary filtration step before installing a water treatment system, such as a water softener. These filters come in various filtration grades to suit different needs; the lower the filtration grade, the greater the filtering capacity.
How do I use drop-in filters?
Drop-in filters are placed into special containers (vessels) that are installed directly along the cold water line.
What is the difference between a coiled wire filter and a blown polypropylene filter?
A coiled wire filter is made of polypropylene twine wrapped around a filter core, commonly used upstream in installations, particularly after a well. In contrast, a blown polypropylene filter has a compact wall structure designed to retain sediments and is typically used in reverse osmosis systems or for technical applications upstream of production plants.
Can I use a 9″-3/4 filter in a 10″ container?
Yes, filters with a height of 9″-3/4 are specifically designed to fit inside 10″ high vessels.
How long do coiled filters last?
The lifespan of coiled filters depends on the quality of the incoming water. They should be replaced when visibly dirty, as they cannot be washed.
Reverse osmosis systems
Does the reverse osmosis system remove limestone?
A reverse osmosis system removes anything that is not a hydrophilic molecule, meaning it filters out everything different from a water molecule. However, with very hard water, the filters and membrane can experience significant stress, which drastically reduces their lifespan. For this reason, reverse osmosis is not recommended if the primary issue is exclusively high limestone content.
Does reverse osmosis make water drinkable?
No, the drinkability of water depends on a combination of factors, not all of which can be addressed by a reverse osmosis system. For domestic use, it is recommended to install the system with already drinkable water.
I’m installing a reverse osmosis system. Is there online a tutorial?
Yes, you can find several tutorials on reverse osmosis systems on our YouTube channel. These include guides on how to install a reverse osmosis system, perform maintenance, and troubleshoot potential issues.
What is the difference between a direct osmosis system and a storage one?
A reverse osmosis system with a storage tank is suitable for situations with low inlet water pressure, as the tank stores water to ensure availability at the point of use. In contrast, a direct reverse osmosis system relies on the system’s pressure to deliver osmotized water directly, without the need for a storage tank.
Is there an online tutorial to help me replace filters?
Yes, our YouTube channel features tutorials on reverse osmosis systems, including a guide specifically for replacing filters.
Is it true that reverse osmosis drains water?
Yes, reverse osmosis membranes discharge water at a ratio of 1 to 2. For this reason, a drain connected to the sink siphon is required.
How do I know if the osmosis is working?
You can use rapid tests to measure the level of mineral salts in the output water, expressed as TDS (Total Dissolved Solids) in parts per million (ppm).
Can I adjust the mineral salts in the water?
Yes, reverse osmosis systems include a mineral salt regulator. This is a bypass that blends osmotized water with non-osmotized water, allowing you to increase the TDS (Total Dissolved Solids) level as needed.
What is the difference between a one-way and two-way osmosis system?
A one-way reverse osmosis system produces only natural water, while a two-way system produces both natural and sparkling water.
Reverse osmosis spare parts
How do I know when to replace the membrane?
When the membrane becomes saturated, the water flow to the tap will decrease significantly.
I read a numbers and the word GPD on my membrane. What does it mean?
Membranes are primarily classified based on their daily water production, which is expressed in gallons per day (GPD). The numbers indicate the membrane’s size and its daily production capacity. For example, a 1812-100 GPD membrane has a size of 1812 (length and diameter in inches) and produces 100 gallons of water per day.
What is the difference between a booster pump and a vane pump?
Booster pumps have lower flow rates and are typically used in reverse osmosis systems with storage tanks. Vane pumps, on the other hand, provide higher flow rates and are used in direct reverse osmosis systems.
I have a problem with the booster pump of my reverse osmosis system. Can I only change the head?
Yes, the pumps are made up of a pump body and a head. Often, water loss occurs at the junction between these two components, and replacing the head is enough to restore proper operation.
Is there a tutorial for replacing the head of a booster pump?
Yes, you can find a tutorial on replacing the head of a booster pump on our YouTube channel.
How long does it take to replace the filters and membranes?
Filters typically have a maximum lifespan of 12 months, while membranes usually last between 2 to 3 years, depending on the quality of the water being treated.
I have had a reverse osmosis system for years but they don’t maintain it anymore. Can you help me?
Yes, we offer spare parts for most systems on the market. To help us find the correct parts, please send us images of the filters and membrane that need replacing. You can contact us via WhatsApp at 0763630132.
I need to remineralize the water in my osmosis system. How can I do that?
You can use inline filters that are installed after the reverse osmosis system. These filters regulate both the mineral salts and the pH of the water, effectively remineralizing it.
UV systems
I have well water with bacterial charge. Can I use a UV system?
Yes, a UV system is ideal for neutralizing bacteria in water. When installed upstream of a treatment system, it can effectively prevent bacterial charges from reaching the point of use. However, some more resistant bacteria may survive the UV treatment, so it’s important to analyze the water beforehand to ensure the system is suitable.
Does the UV system make water drinkable?
No, the UV system is effective at neutralizing bacteria, but to make water drinkable, other parameters need to be evaluated as well. The UV system addresses only bacterial contamination, not other potential water quality issues.
Does the UV lamp come into direct contact with water?
No, the UV lamp does not come into direct contact with water. It is protected by a transparent quartz sleeve that allows the water to be irradiated while safeguarding the electrical components of the system.
How often do you need to change the UV lamp?
UV lamps have an average lifespan of 9,000 hours and should typically be replaced once a year.
Do I need to perform any special maintenance on the UV system?
Yes. A UV system consists of a transparent quartz sleeve and a UV lamp. The quartz sleeve should be cleaned every 6 to 8 months to prevent dirt buildup, which can reduce proper water irradiation. The UV lamp should be replaced at least once a year.
I have a 10W UV lamp, but I can’t find the replacement. What should I do?
If the exact lamp isn’t available, you can replace it with one of a similar wattage. Check the operating range indicated on the lamp transformer to ensure compatibility.
How do I choose the right UV system?
Selecting the right UV system depends on the water flow rate to be treated. For installation upstream of an entire system, evaluate the plant’s total flow demand in liters per minute and choose a UV system that can handle that capacity. If installing under the kitchen sink, simply estimate the flow rate required for that single faucet.
I have a storage tank. Do I need a UV system?
Yes. Storage tanks can promote bacterial growth, especially if water remains stagnant for a few days. It is advisable to install a UV system after the tank, ensuring it can handle the required flow rates.
Do I need to add filters before the UV system?
Yes. UV systems contain a transparent and delicate quartz sleeve that should be protected from sediment in the water. It’s recommended to use drop-in filters, such as coiled wire filters, before the UV system.
Does limestone ruin the UV lamp?
Yes, limestone can damage the UV system, particularly the quartz sleeve. As water temperature increases within the UV system, limestone tends to precipitate, which can cause the quartz to become opaque and reduce the lamp’s effectiveness. It is recommended to install the UV system after a water softener (if one is present) and never before.
CO2 cylinders and refills
I have a Sodastream cylinder. Can I recharge it?
Yes, we accept the return of empty cylinders from any brand, as long as they have the same fitting and size as those supplied. We also offer original Sodastream cylinders for purchase.
What is the difference between an ACME and an M11x1?
The M11x1 connection is primarily used in single-use cylinders and, in some cases, in 1KG cylinders. The ACME connection, on the other hand, is the standard connection for 425g cylinders, commonly used in commercial tabletop carbonator.
I have a pressure reducer for single-use cylinders. Can I fit it to a larger cylinder?
Yes, a pressure reducer designed for single-use cylinders with an M11x1 connection can be used on larger refillable cylinders with a 21.8 x 1-1/14 connection by using an adapter.
Can I see a tutorial to understand how to change a cylinder?
Of course! You can find tutorials on our YouTube channel that explain how to replace cylinders and how the refill service works.
I have a disposable tank, but its attachment is a 10×1. I can’t find online references. Can you help me?
We offer the classic 600g disposable bottles with an M10x1 attachment, which are ideal for aquariums. You can purchase individual cylinders or packs at the best prices in our CO2 cylinders section on the website.
The pressure reducer loses CO2. What can I do?
Pressure reducers have seals that should be replaced periodically to prevent CO2 leaks. Depending on the type of connection, you can evaluate and replace the appropriate seal to ensure better performance and prevent CO2 loss.
Can I fit larger cylinders into tabletop carbonator?
No. Tabletop carbonators are designed to accommodate 425g cylinders only. It is not possible to fit larger cylinders into these carbonators.
If I have only one empty cylinder to return, can I still buy several refills?
No. The refill service operates on a one-to-one exchange basis, meaning we deliver full cylinders and collect an equal number of empty ones. However, you can always purchase a new cylinder that can then be refilled.
How can I send you the empty tank?
The refilling service works by delivering the full cylinder while simultaneously collecting the empty one. The courier is authorized to deliver the full cylinder only if they can pick up the empty cylinder at the same time. Make sure the empty cylinder is packed and ready for collection. The courier will affix the necessary labels to the return package during the pickup.
I have a 600g disposable tank with M11x1 connection. Can I replace it with a rechargeable one?
Certainly! We offer 640g refillable cylinders with an M11x1 connection, which provide cost savings over time. These cylinders also help avoid the issues related to disposing of empty tanks. The 640g cylinders have similar dimensions to the classic 600g disposable ones, so they can fit in the same space.
I received bottles with a Philips label instead of Gas Up. Is it the same bottle?
Yes, the cylinders are exactly the same. Recently, Philips and GasUp have started a collaboration, leading to a transfer of labels to Philips. However, the cylinders continue to be produced in Italy with Italian CO2. The new Philips CO2 cylinders are still 425g with an ACME connection.
What is the difference between ACME and Quick Connect?
Sodastream has launched a new line of carbonators that use 425g cylinders with a Quick Connect connection. Compared to the traditional ACME connection, Quick Connect cylinders allow for faster installation without CO2 loss. ACME cylinders are not compatible with Quick Connect cylinders. However, you can still use the dedicated recharging service for Sodastream cylinders with Quick Connect connection.
Water micro filtration systems
What is the difference between a microfiltration system and a reverse osmosis system?
A microfiltration system is designed to treat drinking water by retaining sediment, chlorine, and other suspended materials, with an ultrafiltration degree of up to 0.1 microns. It does not alter the organoleptic characteristics of the water or the level of mineral salts.
A reverse osmosis system, on the other hand, eliminates the concentration of mineral salts in the water, resulting in purified water with a much lower mineral content.Is it possible to have sparkling water with a microfiltration system?
Yes. Microfiltration systems can be one-way (still water) or two-way (still and sparkling water at room temperature).
Can I install a horizontal microfiltration system?
Yes, some models of microfiltration systems are designed to be installed horizontally, which can help save space if needed. It’s always important to check the specific model’s installation instructions to ensure it’s suitable for horizontal installation.
How often do you change the internal filters?
Filters should be replaced at least once a year.
Is there a tutorial for replacing filters?
Yes, on our YouTube channel, you can find detailed tutorials on how to replace filters in both microfiltration and reverse osmosis systems. These videos will guide you step-by-step through the process.
Water treatment taps
How is filtered water passed through a water treatment tap?
Filtered water flows through a dedicated channel within the tap, ensuring that it remains separate from unfiltered water. This design prevents any contact between the two, providing clean, treated water directly from the tap.
How does filtered water pass through a tap with only one aerator?
In taps with a single aerator, the filtered water follows a separate, dedicated route inside the tap. The aerator has two distinct sections: a central part for the filtered water supply and an outer part for the unfiltered water. This design ensures the two water sources never mix, providing clean water directly from the tap.
Are there taps with finishes other than polished chrome?
Yes. There are different finishes depending on the models.
Are spare parts available for this type of tap?
Yes, you can find replacement aerators, cartridges, spouts, and knobs for these taps, ensuring long-term maintenance and usability
How do you connect the hose to the tap?
All water taps are designed for 1/4″ pipe connections. For pipes of other sizes, you can use quick couplings with a 7/16″ female thread adapter.
Are there universal spare parts for these types of taps?
No, each tap model typically has its own specific spare parts, which are often not interchangeable.
Are there water treatment taps with a pull-out shower?
Yes, there are 3-way and 5-way models featuring a flexible extension and removable shower, allowing you to choose the type of jet.
